At Sar Tree Industries, we are committed to delivering our products safely and reliably to customers across India. This Shipping Policy explains how orders are processed, dispatched, and delivered.
Shipping Coverage
We currently ship our products across all locations in India using postal delivery services. Delivery availability depends on serviceability of the postal network in your area.
Order Processing
All orders are processed after successful payment confirmation. Orders are usually packed and handed over for dispatch within 2 to 5 working days, excluding Sundays and public holidays. Processing time may vary during peak seasons, festivals, or due to unforeseen circumstances.
Delivery Method
We use India Post and other authorised postal delivery services to ship orders. Once dispatched, the delivery timeline depends on your location and postal service efficiency.
Estimated Delivery Time
Delivery generally takes 5 to 10 working days from the date of dispatch. Remote or rural locations may require additional time. Sar Tree Industries is not responsible for delays caused by postal authorities, weather conditions, or local restrictions.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before order confirmation. Any changes in postal rates may affect shipping costs.
Order Tracking
Tracking details will be shared via SMS or email wherever available. In some locations, tracking updates may be limited depending on postal service capabilities.
Delivery Confirmation
Customers are advised to provide accurate delivery address and contact details at the time of placing an order. Sar Tree Industries will not be responsible for delivery failures caused by incorrect or incomplete address information.
Damaged or Lost Shipments
If a package is received in damaged condition, customers must inform us within 24 hours of delivery along with clear photographic or video evidence. Lost or delayed shipments must be reported within a reasonable time frame so that we can coordinate with the postal service.
Undelivered or Returned Packages
If an order is returned due to incorrect address, unavailability of the recipient, or refusal to accept delivery, re-shipping charges may apply. Refunds, if any, will be processed as per our Refund and Returns Policy.
Changes to Shipping Policy
Sar Tree Industries reserves the right to modify this Shipping Policy at any time without prior notice. Any updates will be reflected on this page.
Contact Us
For any shipping-related queries or assistance, please contact us through the details provided on our Contact Us page.
